Question 1

What are the different markets in which
        Verint and
        Helpshift compete against each other?

Accepted Answer

Verint and
        Helpshift compete against each other in
        the Contact Center, Helpdesk Tools, Instant Messaging And Chat, Market Research, Workforce Management.

Question 2

How does the market share of
        Verint
        and Helpshift compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Verint has a
        0.17%
        market share in comparison to
        Helpshift’s
        0.06%.
        Since it has a better market share coverage,
        Verint holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Helpshift holds the
        24th spot.

Question 3

How many customers are acquired by
        Verint and
        Helpshift in the
        Contact Center segment?

Accepted Answer

Verint has
        2,661 customers and
        Helpshift has
        1,021 customers in the
        Contact Center
        segment. Verint has
        1640 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Verint and
        Helpshift has more customers?

Accepted Answer

Verint has more customers in United States, United Kingdom and Canada.
Helpshift has more customers in United States, United Kingdom and India.

Verint Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Verint and Helpshift

Comparing the market share of Verint and Helpshift

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