Question 1

What are the different markets in which
        Genesys PureCloud and
        Clarabridge compete against each other?

Accepted Answer

Genesys PureCloud and
        Clarabridge compete against each other in
        the Contact Center, Customer Experience, Analytics, Auto Dialer, Communication.

Question 2

How does the market share of
        Genesys PureCloud
        and Clarabridge compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.19%
        market share in comparison to
        Clarabridge’s
        0.01%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Clarabridge holds the
        47th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Clarabridge in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        2,995 customers and
        Clarabridge has
        187 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2808 more customers than
        Clarabridge in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Clarabridge has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Clarabridge has more customers in United States, United Kingdom and Canada.

Genesys PureCloud Vs Clarabridge : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Clarabridge

Comparing the market share of Genesys PureCloud and Clarabridge

Compare Genesys PureCloud vs Clarabridge customers by geography

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