Question 1

What are the different markets in which
        Salesforce Live Agent and
        Ngage Live Chat compete against each other?

Accepted Answer

Salesforce Live Agent and
        Ngage Live Chat compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Ngage Live Chat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.87%
        market share in comparison to
        Ngage Live Chat’s
        0.01%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Ngage Live Chat holds the
        107th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Ngage Live Chat in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,384 customers and
        Ngage Live Chat has
        68 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6316 more customers than
        Ngage Live Chat in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Ngage Live Chat has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
Ngage Live Chat has more customers in United States and Canada.

Salesforce Live Agent Vs Ngage Live Chat : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Ngage Live Chat

Comparing the market share of Salesforce Live Agent and Ngage Live Chat

Compare Salesforce Live Agent vs Ngage Live Chat customers by geography

Customer Movements for this month

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