Question 1

Who are the top BMC Service Desk Express competitors?

Accepted Answer

BMC Service Desk Express’s Top competitors in the it-service-management category are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. You can view a full list of BMC Service Desk Express competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of BMC Service Desk Express and 40,000 other technologies on the internet. You can also compare BMC Service Desk Express and its feature with top competitors here : BMC Service Desk Express vs JIRA Service Management BMC Service Desk Express vs IBM Tivoli BMC Service Desk Express vs BMC Remedy ITSM.

Question 2

What is BMC Service Desk Express customer distribution based on
            company size?

Accepted Answer

The majority of BMC Service Desk Express’s customers for the it-service-management category fall in the company size of 1,000 - 4,999 employees (60 companies). You can view a distribution chart of BMC Service Desk Express customers by company size here.

Question 3

What is BMC Service Desk Express market share in the
            it-service-management?

Accepted Answer

BMC Service Desk Express has market share of
            0.81%
            in it-service-management market.
            BMC Service Desk Express competes
            with 67 competitor tools in
            it-service-management category. The top alternatives for
            BMC Service Desk Express it-service-management tool are
            JIRA Service Management with
                45.86%, IBM Tivoli with
                11.50%, BMC Remedy ITSM with
                10.28% market share.

Question 4

What are the top countries that use BMC Service Desk Express?

Accepted Answer

Around the world in 2025, over
          222 companies
          have started using BMC Service Desk Express as
          it-service-management tool. Companies using
          BMC Service Desk Express for it-service-management are majorly
          from United States with
          147 customers.
          71.01% of BMC Service Desk Express
          customers are from the United States. Other top countries
          using BMC Service Desk Express are
          Canada and Netherlands with 19(9.18%) and 12(5.80%) customers respectively.

Question 5

What are the top industries that use BMC Service Desk Express?

Accepted Answer

Top industries that use BMC Service Desk Express for
            it-service-management are Online Learning (12), Cybersecurity (11), Healthcare Services (11).

Technology	Domains	Market Share (Est.)	Versus page
JIRA Service Management	12634	45.86%	BMC Service Desk Express vs JIRA Service Management
IBM Tivoli	3167	11.50%	BMC Service Desk Express vs IBM Tivoli
BMC Remedy ITSM	2832	10.28%	BMC Service Desk Express vs BMC Remedy ITSM
SAP AMS	1074	3.90%	BMC Service Desk Express vs SAP AMS
Percona	824	2.99%	BMC Service Desk Express vs Percona
TeamDynamix	737	2.68%	BMC Service Desk Express vs TeamDynamix
Numara	568	2.06%	BMC Service Desk Express vs Numara
Footprints Service Desk	411	1.49%	BMC Service Desk Express vs Footprints Service Desk
VMware Service Manager	411	1.49%	BMC Service Desk Express vs VMware Service Manager
BMC Remedy ARS	314	1.14%	BMC Service Desk Express vs BMC Remedy ARS
EasyVista	307	1.11%	BMC Service Desk Express vs EasyVista
Cherwell ITSM	305	1.11%	BMC Service Desk Express vs Cherwell ITSM
CA eHealth	244	0.89%	BMC Service Desk Express vs CA eHealth
CA Scheduler	236	0.86%	BMC Service Desk Express vs CA Scheduler
NEC corporation	221	0.80%	BMC Service Desk Express vs NEC corporation
BMC TrueSight	207	0.75%	BMC Service Desk Express vs BMC TrueSight
Incident IQ	195	0.71%	BMC Service Desk Express vs Incident IQ
BMC Helix ITSM	195	0.71%	BMC Service Desk Express vs BMC Helix ITSM
Dell EMC PowerPath	194	0.70%	BMC Service Desk Express vs Dell EMC PowerPath
NinjaOne	192	0.70%	BMC Service Desk Express vs NinjaOne

Customers	Employee Range	City	Region	Country
KPN	10,000+	Rotterdam	South Holland	Netherlands
CarMax, Inc.	10,000+	Richmond	Virginia	United States
Stefanini	10,000+	Sao Paulo	Sao Paulo	Brazil
Robert Half	10,000+	Menlo Park	California	United States
SS&C Technologies	10,000+	Windsor	Connecticut	United States
Stewart	10,000+	Houston	Texas	United States
FIS	10,000+	Jacksonville	Florida	United States
PPD	10,000+	Waltham	Massachusetts	United States
UCHealth	10,000+	Aurora	Colorado	United States
Kaplan	10,000+	Fort Lauderdale	Florida	United States

BMC Service Desk Express

Market Share of BMC Service Desk Express

222

0.81%

#15

Top Competitors and Alternatives of BMC Service Desk Express

Top Competitors and Alternatives of BMC Service Desk Express

Customers of BMC Service Desk Express

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BMC Service Desk Express Customers by Employee Size

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Employees of BMC Service Desk Express

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