Question 1

What are the different markets in which
        Skype and
        Genesys PureCloud compete against each other?

Accepted Answer

Skype and
        Genesys PureCloud compete against each other in
        the Communication, Instant Messaging And Chat, VoIP And SIP, Auto Dialer, Contact Center.

Question 2

How does the market share of
        Skype
        and Genesys PureCloud compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Skype has a
        0.49%
        market share in comparison to
        Genesys PureCloud’s
        0.05%.
        Since it has a better market share coverage,
        Skype holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Genesys PureCloud holds the
        29th spot.

Question 3

How many customers are acquired by
        Skype and
        Genesys PureCloud in the
        Instant Messaging And Chat segment?

Accepted Answer

Skype has
        31,412 customers and
        Genesys PureCloud has
        2,995 customers in the
        Instant Messaging And Chat
        segment. Skype has
        28417 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Skype and
        Genesys PureCloud has more customers?

Accepted Answer

Skype has more customers in United States, United Kingdom and India.
Genesys PureCloud has more customers in United States, United Kingdom and Australia.

Skype Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Skype and Genesys PureCloud

Comparing the market share of Skype and Genesys PureCloud

Compare Skype vs Genesys PureCloud customers by geography

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