Question 1

What are the different markets in which
        Spiceworks Help Desk and
        OTRS compete against each other?

Accepted Answer

Spiceworks Help Desk and
        OTRS compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Spiceworks Help Desk
        and OTRS compare in the
        Help Desk And Ticketing market?

Accepted Answer

In the Help Desk And Ticketing market,
        Spiceworks Help Desk has a
        2.78%
        market share in comparison to
        OTRS’s
        2.07%.
        Since it has a better market share coverage,
        Spiceworks Help Desk holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Help Desk And Ticketing category, while
        OTRS holds the
        12th spot.

Question 3

How many customers are acquired by
        Spiceworks Help Desk and
        OTRS in the
        Help Desk And Ticketing segment?

Accepted Answer

Spiceworks Help Desk has
        2,006 customers and
        OTRS has
        1,494 customers in the
        Help Desk And Ticketing
        segment. Spiceworks Help Desk has
        512 more customers than
        OTRS in this category.

Question 4

What are the countries in which
        Spiceworks Help Desk and
        OTRS has more customers?

Accepted Answer

Spiceworks Help Desk has more customers in United States, United Kingdom and Canada.
OTRS has more customers in United States, Germany and India.

Spiceworks Help Desk Vs OTRS : In-Depth Comparison

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Comparing the customer bases of Spiceworks Help Desk and OTRS

Comparing the market share of Spiceworks Help Desk and OTRS

Compare Spiceworks Help Desk vs OTRS customers by geography

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