Question 1

What are the different markets in which
        Freshservice and
        Zendesk Support compete against each other?

Accepted Answer

Freshservice and
        Zendesk Support compete against each other in
        the Help Desk And Ticketing, Social Customer Support.

Question 2

How does the market share of
        Freshservice
        and Zendesk Support compare in the
        Help Desk And Ticketing market?

Accepted Answer

In the Help Desk And Ticketing market,
        Freshservice has a
        49.95%
        market share in comparison to
        Zendesk Support’s
        20.17%.
        Since it has a better market share coverage,
        Freshservice holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Help Desk And Ticketing category, while
        Zendesk Support holds the
        2nd spot.

Question 3

How many customers are acquired by
        Freshservice and
        Zendesk Support in the
        Help Desk And Ticketing segment?

Accepted Answer

Freshservice has
        12,730 customers and
        Zendesk Support has
        5,140 customers in the
        Help Desk And Ticketing
        segment. Freshservice has
        7590 more customers than
        Zendesk Support in this category.

Question 4

What are the countries in which
        Freshservice and
        Zendesk Support has more customers?

Accepted Answer

Freshservice has more customers in United States, United Kingdom and Canada.
Zendesk Support has more customers in United States, United Kingdom and Australia.

Freshservice Vs Zendesk Support : In-Depth Comparison

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Comparing the customer bases of Freshservice and Zendesk Support

Comparing the market share of Freshservice and Zendesk Support

Compare Freshservice vs Zendesk Support customers by geography

Customer Movements for this month

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