Question 1

What are the different markets in which
        Freshworks and
        Kustomer compete against each other?

Accepted Answer

Freshworks and
        Kustomer compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Kustomer compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.21%
        market share in comparison to
        Kustomer’s
        0.21%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kustomer holds the
        38th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Kustomer in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        32,098 customers and
        Kustomer has
        2,089 customers in the
        Customer Experience
        segment. Freshworks has
        30009 more customers than
        Kustomer in this category.

Question 4

What are the countries in which
        Freshworks and
        Kustomer has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Kustomer has more customers in United States, Canada and United Kingdom.

Freshworks Vs Kustomer : In-Depth Comparison

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Comparing the customer bases of Freshworks and Kustomer

Comparing the market share of Freshworks and Kustomer

Compare Freshworks vs Kustomer customers by geography

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