Question 1

What are the different markets in which
        Genesys and
        Xperience compete against each other?

Accepted Answer

Genesys and
        Xperience compete against each other in
        the Contact Center, Communication, Customer Engagement, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Xperience compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.29%
        market share in comparison to
        Xperience’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Xperience holds the
        71st spot.

Question 3

How many customers are acquired by
        Genesys and
        Xperience in the
        Contact Center segment?

Accepted Answer

Genesys has
        4,552 customers and
        Xperience has
        56 customers in the
        Contact Center
        segment. Genesys has
        4496 more customers than
        Xperience in this category.

Question 4

What are the countries in which
        Genesys and
        Xperience has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Xperience has more customers in United Kingdom, Netherlands and United States.

Genesys Vs Xperience : In-Depth Comparison

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Comparing the customer bases of Genesys and Xperience

Comparing the market share of Genesys and Xperience

Compare Genesys vs Xperience customers by geography

Customer Movements for this month

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