Question 1

What are the different markets in which
        Zoho Desk and
        Oracle Teleservice compete against each other?

Accepted Answer

Zoho Desk and
        Oracle Teleservice compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Oracle Teleservice compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.34%
        market share in comparison to
        Oracle Teleservice’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Teleservice holds the
        62nd spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Oracle Teleservice in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,399 customers and
        Oracle Teleservice has
        77 customers in the
        Contact Center
        segment. Zoho Desk has
        5322 more customers than
        Oracle Teleservice in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Oracle Teleservice has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Oracle Teleservice has more customers in United States, India and United Kingdom.

Zoho Desk Vs Oracle Teleservice : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Oracle Teleservice

Comparing the market share of Zoho Desk and Oracle Teleservice

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