Question 1

What are the different markets in which
        Genesys and
        Oracle Teleservice compete against each other?

Accepted Answer

Genesys and
        Oracle Teleservice compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Oracle Teleservice compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.29%
        market share in comparison to
        Oracle Teleservice’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Teleservice holds the
        62nd spot.

Question 3

How many customers are acquired by
        Genesys and
        Oracle Teleservice in the
        Contact Center segment?

Accepted Answer

Genesys has
        4,543 customers and
        Oracle Teleservice has
        77 customers in the
        Contact Center
        segment. Genesys has
        4466 more customers than
        Oracle Teleservice in this category.

Question 4

What are the countries in which
        Genesys and
        Oracle Teleservice has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Oracle Teleservice has more customers in United States, India and United Kingdom.

Genesys Vs Oracle Teleservice : In-Depth Comparison

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Comparing the customer bases of Genesys and Oracle Teleservice

Comparing the market share of Genesys and Oracle Teleservice

Compare Genesys vs Oracle Teleservice customers by geography

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