Question 1

What are the different markets in which
        Genesys PureCloud and
        Aloware compete against each other?

Accepted Answer

Genesys PureCloud and
        Aloware compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Aloware compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.18%
        market share in comparison to
        Aloware’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aloware holds the
        65th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Aloware in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        2,773 customers and
        Aloware has
        71 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2702 more customers than
        Aloware in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Aloware has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Aloware has more customers in United States, Germany and Belgium.

Genesys PureCloud Vs Aloware : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Aloware

Comparing the market share of Genesys PureCloud and Aloware

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